Question 1

What is MyRxSetu?

Accepted Answer

MyRxSetu is a cloud-native, offline-capable pharmacy management software built for Indian pharmacies. It automates Schedule H1/H/X compliance, GST billing, batch tracking, expiry management, and sends invoices via WhatsApp.

Question 2

Does MyRxSetu work offline?

Accepted Answer

Yes. MyRxSetu's POS is an offline-first Progressive Web App (PWA) that stores data in IndexedDB and syncs when internet is restored. It works during power cuts and internet outages — critical for Tier-2 and Tier-3 Indian pharmacies.

Question 3

Does MyRxSetu handle Schedule H1 register maintenance?

Accepted Answer

Yes. MyRxSetu automatically maintains Schedule H1 registers recording patient name, doctor details, drug name, and quantity dispensed. Records are retained for 3 years and can be exported as inspection-ready reports.

Question 4

What GST slabs does MyRxSetu support for medicines?

Accepted Answer

MyRxSetu supports all three GST slabs for medicines: Nil GST (36 life-saving drugs as per 56th GST Council), 5% GST (most formulations under HSN 3004), and 18% GST (APIs and non-therapeutic items). The software applies the correct slab automatically based on HSN codes.

Question 5

How much does MyRxSetu cost?

Accepted Answer

MyRxSetu starts at ₹400 per branch per month for retail pharmacies and ₹1,000 per branch per month for wholesale distributors. Enterprise and chain pricing is custom. This is significantly cheaper than traditional desktop ERP like Marg with annual renewals.

Question 6

Can MyRxSetu send invoices on WhatsApp?

Accepted Answer

Yes. MyRxSetu integrates with WhatsApp Business API to send invoices, refill reminders, and prescription reminders directly to patients. WhatsApp is the default communication channel.

Question 7

Is MyRxSetu suitable for pharmacy chains?

Accepted Answer

Yes. MyRxSetu supports multi-branch management with centralized catalog and pricing, inter-branch stock transfers, consolidated MIS reports, and role-based cross-branch access for pharmacy chains.

Question 8

How is MyRxSetu different from Marg ERP?

Accepted Answer

MyRxSetu is cloud-native and mobile-first, while Marg ERP is a legacy desktop application. MyRxSetu offers offline PWA, WhatsApp billing, automated Schedule H1/H/X compliance, modern UI, and transparent per-branch SaaS pricing — vs Marg's one-time + ₹4,000/year renewal model.

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